Privacy Policy

This Privacy Policy explains how Poison Ivy Removal Company collects, uses, and protects information about you when you visit our website, contact us, use our services, or purchase our products. We are committed to handling your information responsibly and transparently.

1. Who This Policy Applies To

This policy applies to anyone who interacts with Poison Ivy Removal Company, including visitors to our website, customers booking on-site services, and clients engaging us for consulting.

2. Information We Collect

We collect information in the following categories:

• Contact information: Name, email address, phone number, mailing address, and town or state.
• Service information: Details about your property, the nature of the poison ivy problem, property type, and affected area size that you provide when requesting a quote or booking a service.
• Transaction information: Payment method type, billing details, and purchase history for services and consulting.
• Communications: Emails, text messages, and phone calls you exchange with us, including photos you send of your property.
• Usage data: Information about how you interact with our website, including pages visited, time on site, referring URLs, browser type, device type, and IP address.
• Cookies and tracking data: As described in Section 7 below.

We do not knowingly collect sensitive personal information such as Social Security numbers, government ID numbers, financial account numbers, health data, or biometric data.

3. How We Collect Information

We collect information:

• Directly from you, when you fill out our contact form, call us, send an email or text, or make a purchase
• Automatically, through cookies and analytics tools when you visit our website
• From third-party services, such as payment processors, email service providers, and scheduling tools we use to operate our business

4. How We Use Your Information

We use your information to:

• Respond to quote requests and schedule services
• Deliver and invoice for services and consulting
• Process payments and manage billing
• Send service confirmations, reminders, and follow-up communications
• Provide customer support
• Improve our website, services, and offerings based on usage patterns
• Send occasional marketing communications (with your consent where required)
• Comply with legal obligations
• Enforce our Terms of Service

We do not sell your personal information. We do not use your data for automated decision-making or profiling in ways that produce legal or similarly significant effects.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal bases for processing your personal data are:

• Contract: Processing necessary to fulfill a service agreement or purchase order with you
• Legitimate interests: Running and improving our business, communicating with customers, and preventing fraud
• Consent: Where we have obtained your consent, such as for marketing emails
• Legal obligation: Compliance with applicable laws and regulations

6. How We Share Your Information

We share your information only in the following circumstances:

• Service providers: Third-party vendors who help us operate our business, such as payment processors, email platforms, scheduling software, and hosting providers. These vendors are contractually required to protect your data and use it only to perform services for us.
• Legal requirements: When required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of our company, customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not share your personal information with third parties for their own marketing purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Understand how visitors use our site (analytics)
• Improve site performance and user experience

We may use analytics tools such as Google Analytics that set their own cookies. These tools collect aggregated, anonymized usage data. We do not use advertising or retargeting cookies.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality. Where required by law, we will request your consent before placing non-essential cookies.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Service and transaction records: 7 years, for tax and legal compliance
• Customer communications: 3 years after the last interaction
• Marketing preferences: until you unsubscribe or request deletion

When data is no longer needed, we delete or anonymize it securely.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to certain types of processing, including direct marketing
• Restriction: Request that we restrict how we process your data in certain circumstances
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at office@pircne.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request.

To opt out of marketing emails, use the unsubscribe link in any email we send, or contact us directly.

10. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information (we do not sell or share personal information)
• The right to limit the use of sensitive personal information (we do not collect sensitive personal information as defined under CPRA)
• The right to non-discrimination for exercising your privacy rights

To submit a verifiable consumer request, contact us at office@pircne.com or call 603-831-4100. You may designate an authorized agent to make requests on your behalf.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe a child under 13 has provided us personal information, please contact us at office@pircne.com.

12. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include secure HTTPS transmission, access controls, and working with reputable payment processors who maintain their own security certifications.

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected individuals and authorities in the event of a data breach where required by law.

13. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Interstate and International Transfers

We are based in New Hampshire and process data in the United States. If you are located outside the United States, please be aware that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By using our services, you consent to this transfer.

For transfers from the EEA, UK, or Switzerland, we rely on appropriate transfer mechanisms such as Standard Contractual Clauses where required.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. For material changes, we will make reasonable efforts to notify you by email or through a notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

For questions, requests, or concerns about this Privacy Policy or how we handle your data, contact us at:

Poison Ivy Removal Company
7 Mountain Road, Greenfield, NH 03047
office@pircne.com
603-831-4100

If you are located in the EEA and believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with your local data protection authority.